NWAMAKER – Terms of Service

Welcome to NWAMAKER! These Terms of Service (“Terms”) govern your use of our website and the services provided by NWAMAKER (“we,” “us,” or “our”). By accessing or using our website and services, you agree to be bound by these Terms. Please read them carefully before proceeding.

1. General Use of Services

1.1 Acceptable Use
You agree to use our services in compliance with these Terms, all applicable laws, and regulations. Any unlawful or prohibited use of our services or content is strictly forbidden.

1.2 Service Limitations
NWAMAKER reserves the right to decline service (whether 3D printing or computer/tech services) for any request that could potentially create liability for NWAMAKER or is deemed inappropriate under applicable laws.

1.3 Changes to Terms
NWAMAKER reserves the right to update or modify these Terms at any time. Continued use of our website and services after any changes constitutes your consent to such changes. The most current version of these Terms can be found on our website.

1.4 Contact Us
If you have any questions about these Terms, please contact us using the information on our Contact Page.

2. 3D Printing Services

2.1 Ordering Process

• Selecting Designs: You may choose 3D print designs from various recommended websites (e.g., Thingiverse, Printables, Makerworld, MyMiniFactory, Cults3D) or submit your own design files.

• Print Request: Submit a print request through our Print Request Form with the relevant 3D model file (OBJ/STL) and any specific instructions.

2.2 Quality Assurance

• File Dependence: The quality of prints depends largely on the suitability and condition of the file you provide. Small or highly detailed objects may require extra attention for optimal results.

• Assessment: We prioritize upfront review of your request to ensure compatibility with our Fused Deposition Modeling (FDM) technology.

• Collaboration: If issues arise that may affect print quality, we will collaborate with you to resolve them and strive for a satisfactory outcome.

2.3 Payment & Delivery

• Invoice: NWAMAKER will issue an invoice detailing the total cost based on your chosen materials, print size, and any additional services.

• Payment: Payment must be made through our secure payment gateway upon receipt of the invoice. Production may not begin until payment is confirmed.

• Delivery: Once printing is complete, we can arrange for local pickup or provide shipping options to your specified address.

2.4 Limitation of Liability (3D Printing)
NWAMAKER is not liable for direct, indirect, incidental, special, consequential, or punitive damages arising from your use of our 3D printing services, including but not limited to issues stemming from file inaccuracies or inherent design flaws.

3. Computer/Technical Services

3.1 Scope of Computer/Technical Services

• Hardware Repairs & Upgrades: Diagnostics and labor for replacing, repairing, or upgrading components (e.g., RAM, HDD/SSD, GPUs).

• Operating System & Software: OS installation or reinstallation, driver updates, and general troubleshooting.

• Data Backup & Transfer: Transferring data between devices or backing it up to external/cloud storage.

• Performance Optimization: Removing bloatware, updating software/firmware, and tuning system settings for improved speed.

• Remote/Online Assistance: Troubleshooting and support provided via screen share or similar methods.

3.2 Diagnostic & Estimates

• Diagnostic Fee: A non-refundable diagnostic fee may apply to determine the root cause of technical issues. This fee may be credited toward the final cost if you proceed with the repair.

• Estimates: We provide itemized estimates before starting any service. If new issues surface during the service, we will seek your approval for additional costs.

3.3 Customer Data & Privacy

• Data Backup Responsibility: While we can assist with backing up data, you remain responsible for maintaining a secure backup of all important files. We are not liable for any data loss.

• Confidentiality: We handle all devices and data with strict confidentiality, accessing only what is necessary to fulfill the requested service.

3.4 Hardware & Parts

• Parts Sourcing: We may recommend or provide replacement components from reputable suppliers. You may also choose to provide your own parts if preferred.

• Manufacturer Warranties: Any warranty for parts is subject to the manufacturer’s terms. We can assist in processing a warranty claim, but we are not responsible for the manufacturer’s coverage decisions.

• Approval on Additional Parts: We will contact you for approval if additional or upgraded parts become necessary.

3.5 Completion & Pickup

• Service Timeline: We strive to meet quoted turnaround times but cannot guarantee an exact completion date if complications (e.g., parts availability) arise.

• Notification: Once your service is complete, we will notify you via your preferred contact method.

3.6 Device Pickup, Storage Fees & Abandonment

• Payment on Completion: Full payment is due once the repair or service has been finalized.

• 7-Day Grace Period: After we notify you that the service is complete, you have 7 days to pick up your device without incurring storage fees.

• Storage Fee: Beginning on the 8th day, a storage fee of $5 per day applies. This fee will not exceed the total cost of the service invoice.

• Abandonment: If the device remains unclaimed for 30 days from the date of completion notification, it will be considered abandoned. We may then dispose of, recycle, or otherwise handle the device in accordance with our Abandoned Items policy.

• Holding of Devices: We reserve the right to retain the device until the invoice is paid in full. Devices are not released until payment has been received.

3.7 Liability & Warranty

• Labor Warranty: We warranty our labor for 30 days from the date of service completion. If the same issue reoccurs due to our workmanship within that period, we will fix it at no additional labor cost.

• Hardware/Software Failures: We are not liable for pre-existing or latent hardware/software issues that manifest after the service is completed.

• Remote/Online Support: Remote support is limited to software-related troubleshooting. A stable internet connection is the customer’s responsibility. We are not liable for session interruptions or connectivity problems beyond our control.

• Indirect Damages: We are not responsible for indirect or incidental damages (e.g., data loss, loss of business, or lost profits) associated with our services.

4. Return Policy (3D Printed Products)

4.1 Sizing
All 3D-printed items are rounded to the nearest 1/4 inch. Minor size variations can occur due to the nature of the 3D printing process.

4.2 All Sales Final
All sales are final. We do not accept returns or provide refunds except in cases of shipping damage or manufacturing defects.

4.3 Damage or Defects
If your item arrives damaged or defective, contact us within 3 days of delivery. Provide clear photos of the damaged item and its packaging. Upon verification, we may offer a replacement or store credit.

4.4 Custom Orders
Custom 3D-printed items are non-returnable and non-refundable. Please review your order details carefully before finalizing your purchase.

4.5 Restocking Fee
For any returns accepted outside of the stated conditions, a 20% restocking fee will apply.

4.6 Shipping Costs
Customers are responsible for return shipping costs unless the item is damaged or defective.

4.7 Return Authorization
All returns require authorization from NWAMAKER. Unauthorized returns will not be processed.

4.8 Refund Method
For accepted returns, refunds will be issued as store credit only.

5. Cancellation Policy (3D Printed Products)

• Invoice & Production: Once an invoice is paid and production of the 3D-printed item has begun, no refunds or cancellations can be offered due to the time and materials already committed to your project.

• Order Changes: If you need to make changes to your order before production starts, please contact us immediately. We will do our best to accommodate your request.

6. Disclaimer & Limitation of Liability

6.1 Disclaimer
To the fullest extent permitted by law, NWAMAKER disclaims all warranties, express or implied, for the services and products provided. You assume all responsibility and risk for the use of our website, services, and products.

6.2 Limitation of Liability
NWAMAKER shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to data loss, lost profits, or lost opportunity, arising out of or related to the use or inability to use our services or products.

7. Final Provisions

• Severability: If any portion of these Terms is found to be unenforceable, the remaining provisions remain in full force and effect.

• Governing Law: These Terms shall be governed by the laws of [Your State], without regard to conflict of law principles.

• Entire Agreement: These Terms constitute the entire agreement between you and NWAMAKER concerning the subject matter herein and supersede all prior agreements or understandings.

Last Updated: 4-14-25

By using our website or engaging our 3D Printing and/or Computer/Technical Services, you acknowledge that you have read, understood, and agree to these Terms of Service and any policies referenced within. If you have any questions or concerns, please reach out to us before proceeding. We appreciate your business and look forward to working with you!